SHIPPING POLICY

Orders are typically processed within 3 business days and shipped via Royal Mail. Shipping times depend on location and may vary during the holidays. We do not guarantee delivery or shipment dates. All dates are estimated. Eco-Friendly packaging is used on all of our orders so please recycle!

Strawa cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. We will ship to the address provided and will not be held liable for incorrect address details. The customer accepts full responsibility to file any claim(s) with Royal Mail for damaged and/or lost packages.

Customs & Import Duties

Please note that all customs fees, import duties, and taxes are the responsibility of the customer. These charges vary depending on your country’s regulations and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.

RETURN POLICY

Sorry, no returns or exchanges. we cannot accept returns due to sanitary reasons. We only replace items if they are defective or damaged. please send us an email within 5 days after you receive your package with photographic evidence.

PAYMENT METHOD

Strawa excepts payments via credit/debit card and Paypal.